Paws & Plans App
The Ultimate Veterinary Clinic Scheduler
Role
PetCare Plus Clinic
Team
Visual Design UI & UX Design
Timeline
Healthcare
Status
January 2023
Challenge
When we first realized the need to extend UFTM's functionality and improve the accessibility of Testing Mode. Our team felt immense pressure. The market's demand for broader testing environments was increasing, with clients constantly requesting support for cloud browsers and Selenium tests.
This wasn't just a simple feature addition; It was a qualitative leap in the platform's overall capabilities.
👀 Watch the demo video showcasing the outcomes of adding Browser Lab and Accessibility Testing Mode.
Outcome
We successfully integrated the Browser Lab function into UFTM, significantly enhancing the platform's capabilities. This new feature enables users to run tests on cloud browsers and generate Selenium scripts, expanding their testing reach and efficiency.
"Paws & Plans" offers a comprehensive suite of features to streamline every aspect of your pet's healthcare journey. With an intuitive calendar system, scheduling veterinary appointments has never been easier. Additionally, the app provides medication reminders, ensuring your furry friend stays on track with their treatment plan. Accessing your pet's medical records is a breeze with "Paws & Plans," allowing for seamless communication with your veterinarian and ensuring continuity of care.
Design Process
User research & competitor analysis
Given the turnaround, I conducted a small survey study with 15 people. Most of these individuals are testers and developers. I designed the first draft and Low-fid to define the visual style and information architecture.
Centralized Lab Need
Users consistently highlighted the need for a centralized lab integrating real mobile devices and emulators, allowing seamless switching between testing environments to improve efficiency.
Managing Complexity
Users expressed concerns about the cognitive load of new features like cloud browser testing and Selenium script generation, emphasizing the importance of intuitive design to ease their learning curve.
Based on user interview feedback and competitor analysis, I developed the design draft concepts.
Test
During the design testing and review phases, my designs received consistent recognition for their user experience. However, due to insufficient consideration of business aspects, further iterations were necessary, particularly to emphasize the importance of this functionality within the platform.
Information Architecture & User Flows
Added Selenium script generation and Browser Lab features to highlight UFTM's capabilities.
Final Design
High-fidelity prototypes with a dual-tab structure for Browsers and Generate Script.
Design Systems
I consistently work on maintaining and improving our design system, ensuring a cohesive and scalable user experience across all features and updates.
Takeaways
Aligning Design with Business Goals
In my two years at UFT Digital Lab, I learned the importance of integrating business objectives into the design process to ensure both user satisfaction and strategic success.
Significant UX Contributions
While the Cloud Browser feature is a key highlight of my work, I have also played a crucial role in various other projects, enhancing the overall platform functionality and user experience.